Return & Refund Policy

Return & Refund Policy

Your Satisfaction, Our Promise!

At Dukaan Xpress, we work hard to bring you the best products with the fastest delivery. But if for any reason you’re not satisfied with your purchase, don’t worry — we’re here to help.

Return Policy:

- You can request a return within 7 days of delivery.

- The product must be unused, undamaged, and in its original packaging.

- Certain products like personal care items, undergarments, and clearance sale products may not be eligible for return.

How to Request a Return:

1. WhatsApp or Call us at [Your Number]

2. Mention your Order ID and reason for return

3. Our team will arrange a pickup within 2-4 days

4. After checking the returned product, a refund or exchange will be processed within 5-7 working days

Refund Method:

- Prepaid Orders: Refund to original payment method

- Cash on Delivery (COD): Refund via UPI or Bank Transfer

Note:

If the product was damaged or incorrect on arrival, please share a photo within 24 hours of delivery for quick assistance.

Delivery Information

Fast, Reliable, and Trackable Delivery 🚚

We believe in delivering your orders at express speed — just like our name promises!

Delivery Timelines:

- Metro Cities: 2-4 working days

- Other Cities & Towns: 3-7 working days

- Remote or village areas may take a little extra time.

Shipping Charges:

- Free Delivery on all orders above ₹499

- ₹49 delivery charge for orders below ₹499

Order Tracking:

Once your order is shipped, you’ll receive a tracking link via SMS and email. You can track your package anytime from the Track Order option on our website.

Note:

Delivery times may vary slightly during festivals, bad weather, or lockdowns — but we promise to keep you updated at every step!